Frequently Asked Questions
Why Raywin Creative?
Raywin Creative Limited is a New Zealand based creative company who designs, manufactures and delivers, quality inspirations and products and services. Your one-stop place to create and build a happy and positive lifestyle.
Where do you ship products from?
We ship products directly from China, to provide the most cost-effective products and shipping service.
Where do you ship to?
Currently we ship to most countries except South America.
How can I track my order?
We send most of our orders through Yanwen Special-Line and Yanwen Registered Airmail, you can copy the tracking number and track it by using: https://track.yw56.com.cn/en/index . Your parcel is trackable all the way.
How long does it take to receive my order?
- For orders to North America, 10 to 25 days;
- For orders to Europe, Middle East and South East Asia, 7 to 15 days;
- For orders to South America, 15 to 40 days;
- For orders to Australia and New Zealand, 8 to 15 days;
- For orders to South Africa, 15 to 30 days.
- For those countries where only Yanwen Registered Airmail is available, delivery time is 10 to 45 days.
How much does shipping cost?
- For orders with a total value under US$38, shipping cost is US$6.00 per order. If the total weight (including package) is less than 200g, shipping cost is US$3.00 per order.
- Shipping cost to South America is US$9.00 per order for orders with a total value under US$58, and US$4.00 per order for the total weight (including package) is under 200g.
- Shipping cost to South Africa is US$15.00 per order for orders with total value under US$68, and US$5.00 per order for the total weight (including package) is under 200g.
Is there free shipping available?
- Yes, for orders to North America, Europe, Middle East, Australia and New Zealand, and most Asian countries, when your order value is US$38 or over, we offer free shipping for your order.
- For orders to South America, when order value is US$58, and the total weight (including package) is under 2kg per order, free shipping is available.
- For orders to South Africa, when order value is US$68, and the total weight (including package) is under 2kg per order, free shipping is available.
- Wholesale orders do not qualify for free shipping.
When will you dispatch my order?
Your order will be dispatched within 2 days, and maximum within 5 days during public holiday.
What can I do if I haven’t received my order within the promised time?
Please contact us via sales@raywincreative.com